Every piece of artwork being printed for the first time goes through Image Quality Control performed by the Virgin Teez team. In case the artwork cannot be printed in fine quality, we do not make any moderation to the file, but we do notify you about the matter. That's our Merchant Protection policy for making sure your designs will be printed in good quality.

If the received product is printed incorrectly, damaged or in a bad quality, please contact Virgin Teez Merchant Support and attach photos of the errors. Our team will inspect the errors and have a replacement sent out as soon as possible. That's our Merchant Protection policy for making sure that reprints are issued, if your customer receives a damaged product.

In case there are issues with the reprint, after receiving all the required information, full order refund is placed to your Virgin Teez account within 1 business day after notifying Virgin Teez Merchant Support. Please see our Terms of Service for the errors we take full responsibility for. That's our Merchant Protection policy for making sure that refunds are issued correctly.